FAQs

OnFutureNow Store Support Team: Please allow 1 business day for responses. Reach us at support@onfuturenow.com 

Q: Is shopping on onfuturenow.com secure?
A: Absolutely. We use established vendors to host our site and manage our transactions.

My Order

Q: Help! My order is missing, what do I do?

A: Contact us at support@onfuturenow.com with your order # and we will assist you.

Q: Can I change or cancel my order?
A: You may cancel or change your order within 12 hours of placement.

Q: How can I track my order?
A: We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within three business days of your order, feel free to follow up with us at

support@onfuturenow.com

Q: My order is missing an item(s), what should I do?
A: Contact us at  support@onfuturenow.com with your order number so we can assist you.

Q: I received faulty and/or damaged items, what should I do?
A: Contact us at support@onfuturenow.com with your order number so we can assist you.

Shipping, Returns and Exchanges

Q: How much does shipping cost?
A: Shipping Rate and Transit Time:

For the Canada Orders:

Q: How will my order be shipped?
A: Most orders are sent via UPS, FedEx depending upon location and shipping preference. Overseas customers are responsible for any VAT and/or import duties, which vary by country.

Q: How long does shipping take?
A: Shipping times depend upon the method of shipment, seasonal variations, and the ship-to address. Transit Time (5 to 7 business days)

Q: How do I place a return or exchange?
A: To start a return, you can contact us at support@onfuturenow.com Please check our Return Policy to know more about it. Click Here.

Billing

Q: When will my credit card be charged?
A: Your credit card will be charged at the time of order.

Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, American Express and PayPal.

Q: What can I do if my payment is declined?
A: Please contact your credit card provider.

Q: I received an error message when trying to checkout, what do I do now?
A: Please double check that billing, address, and other required info is filled in correctly. If all information is accurate, you may wish to contact your credit card provider, or simply try again later.

Q: How do I edit my billing information?
A: In the check-out process, you will be asked both for your billing address and your shipping address.

Q: How do I redeem a gift card or account credit?
A: During check-out, there is a field for discount and credit codes.

If you need any help, please contact us

E-Mail: support@onfuturenow.com
Phone: +1 438-462-2215
Address: 40 Rue Saint-François Nord, Sherbrooke, Quebec, J1E 3V7, Canada
Support: Get in touch from Monday to Friday: 9:00 AM – 5:00 PM